The De Lucia Group Companies are committed to protecting your privacy and safeguarding your personal information in accordance with South African data protection laws, including the Protection of Personal Information Act, 2013 (POPIA). This document explains how we collect, process, use, store, and disclose your personal information.
This privacy policy applies to all users who access our website, use our application, or engage with us to order or enquire about our products and services.
Personal information refers to information that identifies you as an individual and includes, but is not limited to, information collected:
This excludes de-identified, anonymous, statistical, and publicly available information.
You may only provide your own personal information or that of another person if you have obtained the necessary consent to do so in terms of applicable laws.
By using our website, application, or services, you acknowledge that you have read, understood, and agreed to this policy. If you do not agree, you should not continue to use our services.
We reserve the right to amend this policy at any time. Changes will be communicated via our website, application, or email. Continued use of our services after such notice constitutes acceptance of the updated terms.
When visiting our website, we collect internet usage information such as IP address, browser type, and activity through cookies and similar technologies, to improve functionality and user experience.
Usage information, including device and system specifications, may be collected through analytics tools to optimise the performance of our application.
We may request identifying details (e.g., name, surname, email address) when you register or submit forms on our platform.
We collect personal and service-related information necessary to process and fulfil your order.
You may also voluntarily provide us with optional information that assists in service delivery or communication.
We collect and process your personal information with your express consent or as permitted by law.
We use your information only for the purposes stated at the time of collection or for reasons compatible with those purposes, in accordance with applicable law.
We process your personal information to provide services, communicate with you, and fulfil contractual obligations.
Cookies may be used to personalise your experience and store your preferences. You may disable cookies in your browser settings, although certain functionalities may be affected. We are not responsible for cookies used by third-party providers, who maintain their own privacy policies.
We may send you notifications or updates relating to the functioning of our website, application, or services.
We will only send promotional content with your consent, and you may opt out at any time. One confirmation message may be sent requesting your consent.
We may use personal data to deliver customised content or services in an automated manner.
We may monitor and record telephone conversations for quality assurance, training, or security purposes unless you specifically request otherwise.
We may share your personal information with:
All third parties with whom we share personal information will be required, as far as reasonably possible, to comply with this policy and relevant data protection legislation.
We may disclose your information if required by law, regulatory authorities, or under a court order.
We may share aggregated, non-identifiable data for reporting or business development purposes.
Access to personal information is granted to authorised personnel only, for purposes directly related to their job functions.
Should ownership or control of our business change, your information may be transferred to the new entity in accordance with legal requirements.
We take all reasonable and appropriate technical and organisational measures to secure the integrity and confidentiality of personal information, including storing information on secure servers protected by firewalls and regular backups. Our security practices comply with POPIA and other relevant laws.
You may request access to, or correction of, your personal information by contacting us directly. We may require identification and reserve the right to charge a reasonable fee permitted by law.
We strive to ensure that all collected personal information is accurate, complete, and current.
You may be asked to update your information. All identity verification measures will be taken to prevent unauthorised access.
We retain your personal information only for as long as necessary to meet legal, regulatory, or contractual obligations unless you consent to a longer retention period.
Your personal information may be transferred to countries outside South Africa. Where data protection laws are less stringent, we will take reasonable steps to ensure adequate data protection and obtain your consent where necessary.
You may update or request the deletion of your personal information:
We are not responsible for the privacy practices or policies of third-party websites or services linked to or accessed through our platforms.
The Information Regulator (South Africa) is an independent body empowered to monitor and enforce compliance by public and private bodies with the provisions of the Promotion of Access to Information Act, 2000 (act 2 of 2000), and the Protection of Personal Information Act, 2013 (act 4 of 2013).
To report any violation of POPIA or PAIA you can use the following resources:
If you have any questions, concerns, or complaints regarding this policy or the processing of your personal information, you are welcome to contact us at: popi@delucia.co.za